Planet Tax Free Online Training
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General Rules

Which tourists are eligible?

Only overseas tourists over 18 years of age are eligible to benefit form the TRS. This means anyone who is 18+ years old and is not resident in the UAE, and who is not a crew member on a flight or aircraft leaving the UAE, is eligible to claim part of the VAT element included in the sales price. For the time being,

GCC nationals are eligible for the scheme although this may change in future (you will be informed with enough notice of when this change happens).

Which goods are eligible?

All taxable goods with the exception of:

  • Services
  • Motor vehicles, boats and aircraft
  • Goods that have been consumed, fully or partly, in the UAE (for example: food, drinks and perfume to be consumed in the UAE are not allowed).
  • Goods that have been used, fully or partly, in the UAE and are not accompanied by the original packaging (for example: a smartphone that was used in the UAE and is accompanied by the original packaging upon leaving the UAE is eligible, but if the packaging is not present it is not eligible)
  • Goods that are not accompanied by the overseas tourist at the time of leaving the UAE (for example, if the tourist intends to ship the goods via courier to their home country they will not be able to benefit from a tax refund)
  • Goods purchased online, unless they are picked up in person at the store, and the receipt and Tax Free Tag are issued on the same day as the collection date.
  • Goods sold to companies

The minimum purchase amount is 250 AED. Once a Tax Free Tag is issued, the tourist has 90 days from the date of issuing to export the goods. If not done, the Tax Free Tags will expire and the refund will not be possible.

If you have questions please check the FAQ's or if you need assistance, please contact our customer support.
Planet has been authorized by the MOF to operate the Tourist Refund Scheme on its behalf.
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